Connecting the Chicken and the Egg

How Low Can High-Tech Go?

They forced me to move again, as they always do. They just told me to take my computer and connect it in some corner in another room. I did just that.

But then the connection to the net in my new office was not working. Without the internal factory net and without internet I have no email, no access to my files, nothing productive to do at work.

It looks like a very simple problem that shouldn’t take more than five minutes for our IT service to solve.

I went down the stairs to the IT service room.

I told them that I was transferred to a new office and that I can’t connect to the net.

No problem, they said. Just file a request in our service site.

How can I enter the service site if I have no connection to the net?

Ask some friends to do that for you.

I have no friends… Can’t you open a service call for me?

At last they gave me a telephone number in Malaysia for the company’s central IT service. They promised me that these people in Malaysia can open a service call for me.

* * *

I climbed the stairs back to my new office and called IT in Malaysia.

There was a recorded message, saying that there is a new number for the international IT service, valid from August 1. It was August 1. The new number can be found on the international service site. Great news for me.

* * *

Waiting more on the line to Malaysia, there were some more options and finally I succeeded to talk with a person.

I told him I have no connection to the net.

Yes, he told me, just file a service request.

Can’t you file a service request for me?

I can, he said, but you need a local service…

* * *

Finally I robbed some other guy (who was not there) from his net connection.breaking the computer

I noticed that Malaysia opened a service request for me – and closed it, saying that the customer was convinced to open another request.

I pressed the “boo” button to open the request again.

I also opened a local service request. I promptly received an email with a link to my request on the service site. It very seriously promised to complete the logging of my request within 8 days, until August 9, 11:23 am. The handling of the request will be quickly handled until August 20, 11:23.

Having concrete commitment from IT, with such sharp timing, was reassuring. But the delicate timing made me also feel some uncertainty. What if my IT expert will have an urgent call exactly at August 20, 11:22? Wouldn’t it be smarter to leave some operational margins, making it 11:25, or even 11:30?

The next day someone from IT came in and connected my computer. It didn’t take more than five minutes.

* * *

When our artificial intelligence will start reengineering the system and come to the conclusion that the bug in the system is the human brain don’t pretend that you were subject to injustice.